Frequently Asked Questions
How much does it cost to ship an order?
Live in the continental US? Standard shipping on orders over $100 is free! If your order isn't quite $100, our shipping is charged off an estimate of the actual shipping costs (up to $7.95), and will be displayed in the cart once you enter your zip code. For full details, including expedited shipping and shipping outside the continental US, check our our Shipping Rates & Policies page.
How long does shipping take?
Standard Ground Shipping can take up to seven (7) business days. Most products on PoolSupplyWorld let you know what day will be the latest you can expect your product (we're usually faster!), just below the price on the product page. Some products have to be ordered from the manufacturer, and will be listed as shipping out in 2-12 business days. No matter what, we'll email you shipping and tracking information after you place your order. If you need your product faster, expedited shipping is usually available. Just give us a call at 1-800-772-0467!
How do I track my order?
After your order is processed, we'll email you tracking information so you can follow your order's shipment and delivery. In addition, you can always check current tracking information (if available) in the My Account section of our website. If you haven't received tracking information within a few days of your order, or need to change delivery, give us a call at 1-800-772-0467!
Do you ship internationally?
While we are always excited to help new customers, we do not yet offer shipping to addresses outside the US. If you are located outside of the United States and have questions about any of these policies, please email us at email@example.com or call us at 1-916-740-4500.
Why didn't my order qualify for FREE Standard Ground Shipping?
To qualify for free ground shipping, your order must be both $100 or more and your shipping address must be in the contiguous US. For full details, check our our Shipping Rates & Policies page.
What days will you ship products?
We ship products from our warehouses on Monday - Friday normally. Our warehouse will not ship on any day recognized by FedEx as a holiday.
ORDER & RETURNS FAQ
How do I return something?
If you need to return a purchase, PoolSupplyWorld tries to make it easy. Fill out our quick form and our customer care representatives will be in touch to get your return going. For the quick form and full details, check out our Returns Policy Page. If you need more help, feel free to give us a call at 1-800-772-0467!
What payment methods can I use?
We accept a variety of payment methods to make your shopping experience easier.
- American Express
- Google Checkout
How do I know if a product is in stock?
In-stock products will show a green In Stock message just below the price on the product page, along with an estimate on when you would receive your product if ordered today. Products not in stock will show an estimate on how long it will take to order and ship your product. Almost everything on PoolSupplyWorld is in stock and ready to ship out, and even the products not in stock will usually ship out within 2-12 business days. For our full shipping details, check our Shipping Rates & Policies page.
How can I find a product's SKU or model number?
The manufacturer SKU or model number is located on every product page of our site, just below the product rating.
MY ACCOUNT FAQS
How do I update my shipping or billing address?
You can find the My Account link at the top of every page. From there, "Billing & Shipping Addresses" can be found on the left hand side of the page. Then just click "Edit" under the information you would like to change and click Save Profile once you have entered the new information to update your addresses for all future orders.
How can I change my newsletter subscription and email preferences?
You can find the My Account link at the top of every page. From there, "Account Details" can be found on the left hand side of the page. To change your email click "Edit" next to the current email address and type in the new, correct email address. If you would like to change your subscription preferences, simply select your preference under Contact Preferences and click "Update".